DIFIS Interdisciplinary Lunch Time Seminar Series: New World of Work?-Drivers of the Sectoral Economic Transformation&Implications for Social Policies

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12.12.2024 11:00-12:00 (CET): Dr. Gina Glock "Algorithmic Decision-Making in Service Work: An Analysis of Changing Job Autonomy"

The German Institute for Interdisciplinary Social Policy Research (DIFIS), Research Field 2 “Challenges of the modern world of work”

cordially invites you to the third event of the DIFIS Interdisciplinary Lunch Time Seminar Series

Dr. Gina Glock (Schaufler LAB@TU Dresden, Technical University of Dresden/ BAuA, Germany)

"Algorithmic Decision-Making in Service Work: An Analysis of Changing Job Autonomy"

at 12 December 2024

from 11:00 a.m. - 12:00 p.m. (CET) via Zoom

Abstract of the Presentation:

The involvement of Artificial Intelligence (AI) systems in the world of work has increased rapidly in recent years. This transformation of work raises questions about the changing role of humans in work processes, their decision-making authority over work content and conditions, and the corporate and economic interests behind the deployment of AI-based systems. This calls into question nothing less than the extent to which AI increases inequality or enables more qualitative and productive work.

This thesis explores these potential areas of conflict by examining the influence of algorithmic decision-making and support (ADM) systems on the job autonomy of employees in the service sector. In addition to the subjectively perceived effects of using ADM systems for workers, this thesis identifies the organizational conditions for creating positive autonomy experiences and questions which operational strategies lie behind both positive and negative changes in job autonomy.

Methodically, this thesis applies semi-quantitative and qualitative elements. In addition to quantifying job autonomy based on a representative employee survey, the empirical focus rests on two qualitative company case studies (outpatient care and banking services), which reveal the subjective perspective of employees on the utilization of ADM systems as part of a multi-stage procedure based on 20 problem-centered interviews. The emphasis is placed on service employees who perform a particularly large amount of intensive interaction work, i.e., who are in direct contact with customers, clients, or patients.

The results show that the intervention of ADM systems in the work processes of care workers and bank advisors has predominantly positive effects on job autonomy. In both cases, improvements in the respective services as well as relieving tendencies are recognizable as a consequence. However, these positive effects are dependent on the non-utilization of excessive control functions and the non-intervention of the ADM systems in direct interaction work. The preservation of experience- and situation-driven (interaction) work is central and outlines a perspectively increasing field of conflict between workers and companies.

These findings must be evaluated in light of the corporate strategy behind the deployment of ADM. If the company's objectives lie within the scope of process optimization to support workflows, beyond the expansion of control mechanisms for the utilization of labor power, there is less danger for the shaping and structuring of autonomous service work.

Further information: https://www.nomos-shop.de/de/p/algorithmic-decision-making-in-service-work-978-3-7560-1013-4

Short Bio of the Presenter & Affiliation:

Dr. Gina Glock completed her doctorate in the sociology of work at the Dresden University of Technology in May 2024. Currently, she is employed at the German Federal Institute of Occupational Safety and Health (BAuA) in Berlin. Her research focuses on the interplay between digitalization, working conditions, and the shaping of good work. She studied Industrial Engineering and Public Economics in Dresden, Venice, and Berlin.

Details: https://www.linkedin.com/in/ginaglock/ and https://www.researchgate.net/profile/Gina-Glock

We cordially invite you to participate and look forward to discussing, exchanging, and hearing your thoughts on the impulses each speaker will provide. For further information on the DIFIS Interdisciplinary Lunch Time Seminar Series please consult the Info-Page.

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Info

Interdisciplinary Lunch Time Seminar Series on “New World of Work? – Drivers of the Sectoral Economic Transformation & Implications for Social Policies.” (Virtual Seminar)

10.10.2024 – 03.04.2025 / hosted by

German Institute for Interdisciplinary Social Policy Research (DIFIS), Research Field 2 “Challenges of the modern world of work”

Transformation of the world of work is on everyone's lips. Research in this field is now well established but fragmented and scattered across the various disciplines. The challenges and changes span employees, employers and their respective representatives, the structures of companies and businesses, the labour markets and regulation itself, the social security systems and their embedding framework. The newly emerging and existing employment patterns across various sectors present both opportunities and challenges for access to and coverage of the social protection systems. The emergence of new economic and ecological drivers, such as technological advancements, decarbonisation, (de-)globalisation, and shifting demographic patterns, necessitates critically examining their impacts on labour markets and their institutional framework, such as social policies. This interdisciplinary lunch time seminar series aims to foster a deeper understanding of these transformations and their implications for ensuring equitable access to social protection. The seminar, therefore, asks from a company and sectoral perspective which existing or new forms of social policy governance and regulation are (still) needed or need to be developed further to ensure that social protection is future-oriented and resilient.

The Contribution of the Seminar

The interdisciplinary lunch time seminar series brings together scholars and other experts from various disciplines who contribute their insights, research findings, and theoretical perspectives on the designated theme. Talks include presentations on ongoing or completed empirical research, theoretical papers, case studies, or reflective essays. We are open to a wide variety of methods and methodological approaches and welcome country comparisons as well as country studies also from outside Germany.

Seminar Objectives:

To explore the primary drivers of sectoral economic transformations, including advancements in technology, environmental sustainability, shifts in global trade dynamics, and demographic changes.
To assess the impact of these transformations on the existing sectoral employment types, wage structures, and job security.
To examine the role of social policies in ensuring equal access to social protection for diverse populations within the new economic frameworks.
To discuss future-oriented forms of social policies to learn from already existing and /or ongoing institutional experimentation in other countries.
To encourage interdisciplinary dialogue among scholars from sociology, economics, political science, and other relevant fields.

Seminar Details:

Frequency: Monthly
Time: Thursdays, 11:00 AM – 12:00 PM
Location: virtually via Zoom
Series Start Date: 10.10.2024

Seminars will be held virtually via Zoom on Thursdays (11 am CET) during the winter term, from 10.10.24 to 20.03.2025. Please register here (or go back to "Booking") to receive the access data for Zoom.

Please register for each session individually. There are no participation fees.

Detailed information on data protection at DIFIS can be found here.

Session Details:

Presentation: 30 Minutes
Comments by Discussant: Around 5 Minutes
Open Discussion: Around 25 Minutes
Session Language: English

Contact

In case of any questions, do not hesitate to contact the organising committee:

German Institute for Interdisciplinary Social Policy Research (DIFIS)

Forsthausweg 2

D-47057 Duisburg, Germany

E-Mail: Transformation_SocPol_Seminar@difis.org

Organising Committee

Dr. Martin Dietz, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg

Prof. Dr. Martin Brussig, Institut Arbeit und Qualifikation (IAQ), Universität Duisburg-Essen

Prof. Dr. Werner Eichhorst, Forschungsinstitut zur Zukunft der Arbeit (IZA), Universität Bonn

Jenny Hahs, Deutsches Institut für Interdisziplinäre Sozialpolitikforschung (DIFIS), Universität Duisburg-Essen

Martin Buchner, Deutsches Institut für Interdisziplinäre Sozialpolitikforschung (DIFIS), Universität Duisburg-Essen

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DIFIS Interdisciplinary Lunch Time Seminar Series: New World of Work?-Drivers of the Sectoral Economic Transformation&Implications for Social Policies
12.12.2024

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Organizer of this event:
Deutsches Institut für Interdisziplinäre Sozialpolitikforschung (DIFIS)
c/o Institut Arbeit und Qualifikation (IAQ)
Fakultät für Gesellschaftswissenschaften, Universität Duisburg-Essen

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